A leading global financial institution is seeking a Bilingual Japanese/English Client Services Analyst to support its Japanese corporate banking clients in New York.
This position serves as a key point of contact for corporate clients, handling inquiries and transactions related to loans, deposits, foreign exchange (FX), and cash management services. The successful candidate will work closely with relationship managers and internal banking teams to ensure accurate transaction processing, timely client support, and a high level of customer satisfaction.
This is an excellent opportunity for a bilingual professional with financial services experience to further develop their career in corporate banking.
Key Responsibilities
- Serve as a primary contact for Japanese corporate banking clients, responding to inquiries and providing day-to-day banking support.
- Monitor loan and deposit maturities and foreign exchange transactions, proactively communicating with clients regarding upcoming transactions and funding requirements.
- Coordinate loan and deposit pricing with internal teams based on market conditions, client relationships, and approved credit terms.
- Facilitate foreign exchange transactions, including spot and forward contracts.
- Work closely with middle- and back-office teams to ensure accurate and timely transaction processing.
- Monitor account activities, identify potential funding shortages or unusual transactions, and coordinate appropriate follow-up.
- Support fraud prevention and transaction verification procedures, including wire transfers.
- Collaborate with relationship managers and internal departments to resolve client issues and support overall client satisfaction.
- Maintain accurate transaction records, prepare reports, and assist with internal audits and operational improvement initiatives.
Qualifications
Required:
- Fluency in both Japanese and English (speaking, reading, and writing).
- Minimum of 1 year of client services experience within the financial services industry.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Bachelor’s degree or equivalent professional experience.
Preferred:
- Experience in corporate banking, commercial banking, wealth management, or retail banking.
- Familiarity with banking products and services, including loans, deposits, foreign exchange, wire transfers, and ACH transactions.
- Understanding of banking operations, transaction processing, and internal control procedures.
- Basic knowledge of accounting principles.
