International Chemical Company is seeking a Business Support professional to provide customer service, order processing, and logistics coordination support for a global chemical manufacturer’s U.S. operations.
This position plays a key role in ensuring smooth order fulfillment, shipment coordination, and communication between customers, vendors, logistics providers, and internal sales teams.
Key Responsibilities
Customer Service & Order Management
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Process customer orders and manage order entry
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Issue and manage purchase orders and invoices
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Communicate with customers regarding order status, delays, and delivery updates
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Respond to inquiries and resolve shipping or billing issues
Logistics & Shipping Coordination
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Prepare and manage domestic & international shipping documents
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Coordinate with freight forwarders and vendors
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Track import containers and shipment schedules
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Handle Certificates of Analysis and other compliance documentation
Sales & Operational Support
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Maintain price lists and customer records
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Support Sales & Marketing with samples, pricing, and documentation
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Assist with delinquent account follow-ups
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Prepare periodic sales and operational reports
Team & Administrative Support
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Monitor shared inbox with high email volume
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Back up team members as needed
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Support multi-product business lines and global contacts
Qualifications
Required
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Bachelor’s degree OR 1–2+ years relevant experience
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Customer service or order processing experience
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Experience handling purchase orders, invoicing, and shipping coordination
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Strong organizational and multitasking skills
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Proficiency in MS Office (Excel, Word, Outlook)
Preferred
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Import/Export or international shipping experience
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Knowledge of Incoterms & freight terms
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Import container tracking experience
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Chemical or manufacturing industry exposure
Work Environment
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Remote with some office visit (office location; Westchester, NY)
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High-volume, team-based operational environment
