Logistics coordinator – Order fulfilment

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Summary

This position is responsible for supporting the company’s logistics activities including order entry, EDI processing, inventory issue discovery, data synchronization, and other order management duties.  Provides excellent customer service by responding promptly to inquiries.  Supports the relationship between the sales team and retailers/distributors.

Responsibility

Order/deduction management

  • Processes incoming EDI, email, and fax orders
  • Provides BOL/ release orders in the system to ensure timely delivery of orders/products
  • Issues invoices to customers after shipment
  • Comprehend and compare open order status against the Daily Sales Report and report any issues to the manager

EDI and Data Synchronization

  • Data entry and transmission of EDI documents
  • Identify and resolve EDI mapping issues
  • Upload GDSN product data to meet customer’s requirements

Logistics / Inventory Control

  • Support logistics managers by monitoring inventory levels of products to reduce out-of-stocks and excess stock.
  • Track incoming shipments with members of the Logistics Team, Participate in Inventory Allocation strategy discussions.

Customer Service

  • Provides exceptional customer service by responding promptly to customer’s inquiries and concerns.
  • Effective management of customer relationship database including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method and resolution of issues

Requirement

  • Bachelor’s Degree or equivalent from four-year college or technical school; or equivalent combination of education and experience.
  • EDI and data synchronization training a plus.
  • Proficient in MS Office
  • Strong communications skills both verbal and written
  • A flexible team player who is able to adapt to change; must be a self-starter who can plan ahead and willingly assume routine tasks.
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