Production Manager

An innovative medical device company who is providing custom oral devices for snoring and sleep arena is seeking a full time Production Manager primarily focused on all matters relating to production and products. Main responsibility is to oversee a team of technicians who manufacture top-notch quality custom oral sleep appliances and TMJ devices in fast moving environment to ensure each clients’specification is made to their satisfaction.


  • Hiring and training technicians.
  • Creating workflows for efficient production.
  • Managing overtime to meet on time production, while helping the lab to become profitable.
  • Ensure a clean and safe working environment for tech team.
  • Equipment maintenance.
  • Handling HR for lab including employee concerns, morale, team building, annual reviews & work culture.
  • Inventory and ordering
  • Ensure tech staff are efficiently using company software for production trace ability, call notes, QC documentation, on time or delays in production and customer complaints
  • Using CRM software to generate reports to understand capacity and workload to carry out monthly staff meetings.
  • Communicating with outsourced production on QC concerns, improvements, design changes, monthly summary reports and ways to improve communication with them.
  • Communicating with doctors on technical issues.
  • Yearly budgeting for the lab.

Specifically,on Products

  • Ownership of product changes and provide training and communication to all relevant staff including out sourced location.
  • Product development – Including working closely with the R&D and QA.
  • Overseeing product testing.
  • Creating corrective actions in place for continuous product improvement.
  • Preparing the company for digitalization.
  • Relaying technical updates to all staff.
  • Relating product complaints to tech team.
  • Communicating with vendors for material and parts changes.
  • Build and maintain relationships with clients for successful customer retention.


  • Experience working with dentures, orthodontic devices or nightguards
  • Understanding of FDA Quality Assurance processes.Including: training documentation, complaint handling, and working with SOP’s.
  • Has experience overseeing a team of technicians.
  • Comfortable handling customers over the phone and written correspondence.
  • Has experience building a team culture over multiple departments
  • Understands the basics of 3D printing.
  • Skilled in organization and prioritizing workload.
  • Soft skills such as typing speed and a professional phone manner are important
  • CDT or MDT qualification is a plus.
  • Knowledge of Magictouch CRM is a plus.

Job Type: Full-time