Customer Service Representative

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International manufacturing company is seeking a customer service Representative (CRS) who will act as a liaison between sales staff and customers.

  • Process, release and review all orders on daily basis. Confirm all PO’s back to customers, noting ship point, ship date and any backorders.
  • Follow up with warehouses, and trucking companies on all orders and communicate necessary information to customer and/or Sales Staff.
  • Maintain daily communications with external customers to ensure prompt response to inquiries or quick resolution to any issues
  • Request freight quotes for truckload and volume shipment
  • Utilize order management screen for all invoicing.
  • Save all customer PO’s and bill of ladings on Sharepoint
  • Communicate with Assistant Manager, Credit and/or Finance Department concerning credit status of customer’s orders
  • Timely postings of all customer’s purchase orders and returns for month end closing. (Second business day of the following month)
  • Communicate with Senior Director of Procurement, Inventory and Sale Staff regarding customer usages, new usages or lost business
  • Create and review backorder reports on weekly basis
  • Create and manage monthly reports including creating pivot tables based on customer sales and open orders
  • Cross train other Customer Service Reps on all accounts to ensure seamless flow of operations

Qualifications

  • Bachelor’s degree preferred
  • 2yrs of customer service experience
  • Proficient in MS office.  Ability to quickly learn new systems
  • Strong communications/interpersonal skills
  • Detail oriented, perform well with minimum supervision
Entry this position