CRM (Client Relationship Management) Consultant

An international IT consulting firm is seeking a CRM Consultant.

Responsibility

Continually research current and emerging technologies and proposing changes where needed.
Select subjects to research, define main research tasks and create a road map of research and development based on current business opportunities and market needs.
Provide updates to stakeholders on research processes, costs, and budgets on a regular basis.
Research and assess the selected subject, do feasibility study, and establish a proto-type system using the selected technology.
Document the results of the research activities in a report.
Based on the assessment of the selected technology, create a draft of service menus and a draft of sales proposal.
Support pre-sales activities comping up with a solution for a potential client, estimating efforts to achieve the solution, presenting benefits of the new solution, and providing a demo.
Manage activities that take place during requirement gathering, solution ideation, solution design, and solution implementation.
Provide supervision and guidance to teams.

2. Engineering Activity

Define technical/non-functional requirements of customer’s business system
Design, plan and deploy the system change and/or code, while discussing technical aspects with outsource vendors
Estimate and plan efforts necessary for system change and code deployment
Troubleshoot system error and/or software bugs, and provide workaround.
Propose reasonable solution to root cause of system error and/or software bugs.
Design system behavior or use case scenario and develop program code to meet the requirement
Provide necessary documents for effective support
Acquire and apply knowledge of new technology
Collaborate with senior engineers to identify and solve variety of problems
Participates in multi implementation projects or customer supports
Follow project schedule (WBS) for projects
Follow support service plan for maintenance support
Performs system tests (integration test, regression test, performance test)
Proposes improvements of client’s business system
Follow or assist Grade3 engineer for documenting, configuring, and testing tasks in project or support

3. Analysis Activity

Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
Analyze actual versus forecast of assigned support cases and assigned projects.
Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
Prepare and report for his/her line manager regarding statuses of assigned projects/support cases

4. Management Activity

Provide leadership for team members by building and motivating them to meet project/support goals, adhering to their responsibilities and project/support milestones
Guide team members to solve issues they have and to acquire higher skills
Coordinate internal resources and third parties/vendors for the flawless execution of projects and supports
Ensure that all projects and supports are delivered on-time, within scope and within budget

Qualifications

Bachelor degree or higher degree
3+ years’ experience as IT Consultant, preferably as CRM Consultant
Experience in designing IT solutions or IT architecture
Experience in designing/testing Saas solutions
Experience in project management/project support
Experience with Microsoft Dynamics 365 CRM a plus
Outstanding organizational, time management, communication, and listening skills
Experience in programming a plus