CRM (Client Relationship Management) Engineer/Developer

An international IT consulting firm is seeking a CRM Engineer/Developer.


  1. Engineering activities
  • Define technical/non-functional requirements of customer’s business system
  • Design, develop, plan and deploy the system change and/or code, while discussing technical aspects with outsource vendors
  • Estimate and plan efforts necessary for system change and code deployment
  • Troubleshoot system error and/or software bugs, and provide workaround.
  • Propose reasonable solution to root cause of system error and/or software bugs.
  • Design system behavior or use case scenario and develop program code to meet the requirement
  • Provide necessary documents for effective support
  • Acquire and apply knowledge of new technology
  • Collaborate with senior engineers to identify and solve variety of problems
  • Participates in multi implementation projects or customer supports
  • Follow project schedule (WBS) for projects
  • Follow support service plan for maintenance support
  • Performs system tests (integration test, regression test, performance test)
  • Proposes improvements of client’s business system
  • Follow or assist Grade3 engineer for documenting, configuring, and testing tasks in project or support

2. Reporting activities

  • Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
  • Analyze actual versus forecast of assigned support cases and assigned projects.
  • Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
  • Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
  • Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
  • Prepare and report for his/her line manager regarding statuses of assigned projects/support cases


  • Bachelor degree or higher degree
  • 3+ years’ experience as IT Developer/engineer
  • Experience in designing/testing Saas solutions a plus
  • Experience with Microsoft Dynamics 365 CRM a plus
  • Collaborative, perform well in a diversified team