CRM (Client Relationship Management) Engineer/Developer

An international IT consulting firm is seeking a CRM Engineer/Developer.

Responsibility

Define technical/non-functional requirements of customer’s business system
Design, develop, plan and deploy the system change and/or code, while discussing technical aspects with outsource vendors
Estimate and plan efforts necessary for system change and code deployment
Troubleshoot system error and/or software bugs, and provide workaround.
Propose reasonable solution to root cause of system error and/or software bugs.
Design system behavior or use case scenario and develop program code to meet the requirement
Provide necessary documents for effective support
Acquire and apply knowledge of new technology
Collaborate with senior engineers to identify and solve variety of problems
Participates in multi implementation projects or customer supports
Follow project schedule (WBS) for projects
Follow support service plan for maintenance support
Performs system tests (integration test, regression test, performance test)
Proposes improvements of client’s business system
Follow or assist Grade3 engineer for documenting, configuring, and testing tasks in project or support

2. Reporting activities

Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
Analyze actual versus forecast of assigned support cases and assigned projects.
Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
Prepare and report for his/her line manager regarding statuses of assigned projects/support cases

Qualifications