https://alphaglobalsearch.com/wp/wp-content/uploads/2016/12/AGSlogo1-1-300x132.png 0 0 Akane Yanagisawa https://alphaglobalsearch.com/wp/wp-content/uploads/2016/12/AGSlogo1-1-300x132.png Akane Yanagisawa2020-05-27 18:43:392020-05-27 18:43:39Bilingual Japanese IT Help Desk Engineer
An international IT firm is seeking a Bilingual Japanese IT Help Desk Engineer.
- Provide 1st-level (Tier 1) IT Help Desk/Admin support
- Test and maintain operating systems, application software (Office 365), smart phones, printers, video conferencing system, etc.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with server, network team and/or vendors to implement those fixes
- Liaise with other IT teams, vendors and other IT personnel for problem resolution
- Write and maintain documents to increase efficiency and lower the mistakes on any tasks
- Update ticketing system
- Business level Japanese language and English language skill
- BS/MS degree in Computer Science, Engineering, CIS or a related subject
- Working experience in administrating and troubleshooting Microsoft based environments
- Solid networking knowledge (OSI network layers, TCP/IP)
- Microsoft Certified Professional is preferred