Import Export Supervisor/Manager

An international Trading company is seeking a Supervisor/Manager for import/export shipment operations for food/nutritional products ingredients.

  • Arrange Import & Export shipments (air, ocean & truck) with freight forwarder and Customs Brokers with required documentation.
  • Select carriers for transportation and negotiate preferred rates and contracts with carriers.
  • Manage budget for shipments.
  • Manage inventory.
  • Respond and resolve complaints and problems


  • High School education or equivalent; Bachelor’s degree preferred in business or related field
  • Minimum of five (4) years of previous experience in import/export
  • Requires knowledge of the movement and handling of freight both domestically and internationally.
  • Working knowledge of incoterms
  • Familiar with Sage 100, working knowledge of PC Windows compatible.
  • Experience handling customs, ISF, and other US government offices
  • Excellent organization and ability to follow-up with multiple parties.
  • Ability to work independently and in a team environment.
  • Superb Communication skills.

Inventory Control Analyst

International manufacturing company is seeking an Inventory Control Analyst.

1.Inventory Control

  • Conduct month-end inventory reconciliations to meet monthly closing schedule and report all adjustments summary to Finance and Accounting.
  • Research, document and resolve inventory discrepancies. (over/under, damage, hold, donation, etc.) using all available resources.
  • Monitor inventory related activities on weekly basis and accountable for all the item journal adjustments including auto-adjustments created by ERP system.
  • Document all adjustments and report monthly.
  • Manage accuracy of inventory status such as Available, Hold, Damaged or Expired are matching between 3PLs and ERP.
  • Lead the inventory disposal process and execution.
  • Monthly Reporting of Inventory Reserve (Write offs and short-dated products) of all US warehouses and Co-packers in US and Asia.
  • Ensure that product is rotated on the FEFO basis in all warehouses.
  • Establish new or additional procedure to improve inventory management if necessary.

2. Data Management

  • Work with 3PL’s to effectively implement process or system improvement including EDI/Inventory Sync.
  • Work directly with internal and external technical resources to trouble-shoot issues related to Inventory.
  • Lead strategic planning and implementations of operational excellence and continuous improvements when necessary.
  • Own data accuracy for each item card within ERP, GS1 GDSN and 3PLs.
  • Own master inventory data to be sent to each 3PL when new SKUs are established or being imported for the first time.
  • Asist team members for BC/technical related Inventory issues.



  • Bachelor’s degree or higher degree
  • Minimum of five years of inventory management
  • Advanced Expertise using Excel and data analysis
  • 1 World Sync/GDSN (Global data Synchronization) experience is a plus
  • Understand all aspects of inventory operations that impact inventory accuracy
  • Advanced Knowledge of Microsoft 365 Business Central or NetSuite is required.
  • Excellent written and verbal communication skills
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • Proven ability to communicate with all levels of management
  • Requires 10% of domestic travels when necessary
  • Working knowledge of accounting/GAAP is required

Customer Service Representative

International manufacturing company is seeking a customer service Representative (CRS) who will act as a liaison between sales staff and customers.

  • Process, release and review all orders on daily basis. Confirm all PO’s back to customers, noting ship point, ship date and any backorders.
  • Follow up with warehouses, and trucking companies on all orders and communicate necessary information to customer and/or Sales Staff.
  • Maintain daily communications with external customers to ensure prompt response to inquiries or quick resolution to any issues
  • Request freight quotes for truckload and volume shipment
  • Utilize order management screen for all invoicing.
  • Save all customer PO’s and bill of ladings on Sharepoint
  • Communicate with Assistant Manager, Credit and/or Finance Department concerning credit status of customer’s orders
  • Timely postings of all customer’s purchase orders and returns for month end closing. (Second business day of the following month)
  • Communicate with Senior Director of Procurement, Inventory and Sale Staff regarding customer usages, new usages or lost business
  • Create and review backorder reports on weekly basis
  • Create and manage monthly reports including creating pivot tables based on customer sales and open orders
  • Cross train other Customer Service Reps on all accounts to ensure seamless flow of operations


  • Bachelor’s degree preferred
  • 2yrs of customer service experience
  • Proficient in MS office.  Ability to quickly learn new systems
  • Strong communications/interpersonal skills
  • Detail oriented, perform well with minimum supervision

BL Japanese Administration and Customer Service Associate

International Company is seeking an Administration and Customer Service Associate with Japanese language skill.

General Administration Support

  • Manage communications addressed to the Company
  • Manage, maintain and replenish office supplies and equipment
  • Manage internal documents
  • Act as a corporate benefit administrator for various benefits including health insurance and 401K that the company provides to its employees. The task include enrollment, cancellation, preparation for audit and renewal.
  • Focal point to various vendors/service providers such as Lease Car, Insurance, IT/System
  • Maintain, monitor and edit company website
  • Support senior manager and arrange logistics/schedule for visitors from Headquarters and affiliated companies
  • Visitor related operations

Customer Service Support

  • Process orders received from customers in a timely manner
  • Issue Sales/Purchase Orders to suppliers upon instruction by General Manager and issue invoices
  • Prepare necessary shipping documents and inform customers of the shipping status
  • Prepare and ship small orders that cannot be handled by warehouses
  • Communicate with vendors and customers for import/export documents such as ISF and custom clearance.
  • Issue invoices to customers in a timely manner and monitor payment status
  • Make sure all transactions of the month are posted by
  • Check inventory counts at warehouse against our record and fix any discrepancy
  • Prepare and ship samples upon request by sales team


  • 2 or more years’ experience in related area
  • Bachelors’ degree
  • High organizational skills with the ability to multi-task
  • Process oriented with the ability to prioritize and manage to timelines
  • Well versed in Microsoft Office Suite software, ERP(preferably Microsoft Dynamics NAV) and advanced skills with Excel and Outlook
  • Customer Relations Management and Trading Business experience
  • Basic knowledge of INCO TERMS for import/export shipment
  • Basic knowledge of Purchasing/Sales process of products
  • Must have teamwork mentality to cover each other while being absent within the whole CSR team

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