Import Export Supervisor/Manager

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An international Trading company is seeking a Supervisor/Manager for import/export shipment operations for food/nutritional products ingredients.

  • Arrange Import & Export shipments (air, ocean & truck) with freight forwarder and Customs Brokers with required documentation.
  • Select carriers for transportation and negotiate preferred rates and contracts with carriers.
  • Manage budget for shipments.
  • Manage inventory.
  • Respond and resolve complaints and problems

Requirements

  • High School education or equivalent; Bachelor’s degree preferred in business or related field
  • Minimum of five (4) years of previous experience in import/export
  • Requires knowledge of the movement and handling of freight both domestically and internationally.
  • Working knowledge of incoterms
  • Familiar with Sage 100, working knowledge of PC Windows compatible.
  • Experience handling customs, ISF, and other US government offices
  • Excellent organization and ability to follow-up with multiple parties.
  • Ability to work independently and in a team environment.
  • Superb Communication skills.

Inventory Control Analyst

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International manufacturing company is seeking an Inventory Control Analyst.

1.Inventory Control

  • Conduct month-end inventory reconciliations to meet monthly closing schedule and report all adjustments summary to Finance and Accounting.
  • Research, document and resolve inventory discrepancies. (over/under, damage, hold, donation, etc.) using all available resources.
  • Monitor inventory related activities on weekly basis and accountable for all the item journal adjustments including auto-adjustments created by ERP system.
  • Document all adjustments and report monthly.
  • Manage accuracy of inventory status such as Available, Hold, Damaged or Expired are matching between 3PLs and ERP.
  • Lead the inventory disposal process and execution.
  • Monthly Reporting of Inventory Reserve (Write offs and short-dated products) of all US warehouses and Co-packers in US and Asia.
  • Ensure that product is rotated on the FEFO basis in all warehouses.
  • Establish new or additional procedure to improve inventory management if necessary.

2. Data Management

  • Work with 3PL’s to effectively implement process or system improvement including EDI/Inventory Sync.
  • Work directly with internal and external technical resources to trouble-shoot issues related to Inventory.
  • Lead strategic planning and implementations of operational excellence and continuous improvements when necessary.
  • Own data accuracy for each item card within ERP, GS1 GDSN and 3PLs.
  • Own master inventory data to be sent to each 3PL when new SKUs are established or being imported for the first time.
  • Asist team members for BC/technical related Inventory issues.

 

Qualifications

  • Bachelor’s degree or higher degree
  • Minimum of five years of inventory management
  • Advanced Expertise using Excel and data analysis
  • 1 World Sync/GDSN (Global data Synchronization) experience is a plus
  • Understand all aspects of inventory operations that impact inventory accuracy
  • Advanced Knowledge of Microsoft 365 Business Central or NetSuite is required.
  • Excellent written and verbal communication skills
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • Proven ability to communicate with all levels of management
  • Requires 10% of domestic travels when necessary
  • Working knowledge of accounting/GAAP is required

Customer Service Representative

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International manufacturing company is seeking a customer service Representative (CRS) who will act as a liaison between sales staff and customers.

  • Process, release and review all orders on daily basis. Confirm all PO’s back to customers, noting ship point, ship date and any backorders.
  • Follow up with warehouses, and trucking companies on all orders and communicate necessary information to customer and/or Sales Staff.
  • Maintain daily communications with external customers to ensure prompt response to inquiries or quick resolution to any issues
  • Request freight quotes for truckload and volume shipment
  • Utilize order management screen for all invoicing.
  • Save all customer PO’s and bill of ladings on Sharepoint
  • Communicate with Assistant Manager, Credit and/or Finance Department concerning credit status of customer’s orders
  • Timely postings of all customer’s purchase orders and returns for month end closing. (Second business day of the following month)
  • Communicate with Senior Director of Procurement, Inventory and Sale Staff regarding customer usages, new usages or lost business
  • Create and review backorder reports on weekly basis
  • Create and manage monthly reports including creating pivot tables based on customer sales and open orders
  • Cross train other Customer Service Reps on all accounts to ensure seamless flow of operations

Qualifications

  • Bachelor’s degree preferred
  • 2yrs of customer service experience
  • Proficient in MS office.  Ability to quickly learn new systems
  • Strong communications/interpersonal skills
  • Detail oriented, perform well with minimum supervision

BL Japanese Administration and Customer Service Associate

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International Company is seeking an Administration and Customer Service Associate with Japanese language skill.

General Administration Support

  • Manage communications addressed to the Company
  • Manage, maintain and replenish office supplies and equipment
  • Manage internal documents
  • Act as a corporate benefit administrator for various benefits including health insurance and 401K that the company provides to its employees. The task include enrollment, cancellation, preparation for audit and renewal.
  • Focal point to various vendors/service providers such as Lease Car, Insurance, IT/System
  • Maintain, monitor and edit company website
  • Support senior manager and arrange logistics/schedule for visitors from Headquarters and affiliated companies
  • Visitor related operations

Customer Service Support

  • Process orders received from customers in a timely manner
  • Issue Sales/Purchase Orders to suppliers upon instruction by General Manager and issue invoices
  • Prepare necessary shipping documents and inform customers of the shipping status
  • Prepare and ship small orders that cannot be handled by warehouses
  • Communicate with vendors and customers for import/export documents such as ISF and custom clearance.
  • Issue invoices to customers in a timely manner and monitor payment status
  • Make sure all transactions of the month are posted by
  • Check inventory counts at warehouse against our record and fix any discrepancy
  • Prepare and ship samples upon request by sales team

Qualifications

  • 2 or more years’ experience in related area
  • Bachelors’ degree
  • High organizational skills with the ability to multi-task
  • Process oriented with the ability to prioritize and manage to timelines
  • Well versed in Microsoft Office Suite software, ERP(preferably Microsoft Dynamics NAV) and advanced skills with Excel and Outlook
  • Customer Relations Management and Trading Business experience
  • Basic knowledge of INCO TERMS for import/export shipment
  • Basic knowledge of Purchasing/Sales process of products
  • Must have teamwork mentality to cover each other while being absent within the whole CSR team

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