International manufacturing company is seeking a customer service Representative (CRS) who will act as a liaison between sales staff and customers.

• Process, release and review all orders on daily basis. Confirm all PO’s back to customers, noting ship point, ship date and any backorders.
• Follow up with warehouses, and trucking companies on all orders and communicate necessary information to customer and/or Sales Staff.
• Maintain daily communications with external customers to ensure prompt response to inquiries or quick resolution to any issues
• Request freight quotes for truckload and volume shipment
• Utilize order management screen for all invoicing.
• Save all customer PO’s and bill of ladings on Sharepoint
• Communicate with Assistant Manager, Credit and/or Finance Department concerning credit status of customer’s orders
• Timely postings of all customer’s purchase orders and returns for month end closing. (Second business day of the following month)
• Communicate with Senior Director of Procurement, Inventory and Sale Staff regarding customer usages, new usages or lost business
• Create and review backorder reports on weekly basis
• Create and manage monthly reports including creating pivot tables based on customer sales and open orders
• Cross train other Customer Service Reps on all accounts to ensure seamless flow of operations

Qualifications

• Bachelor’s degree preferred
• 2yrs of customer service experience
• Proficient in MS office.  Ability to quickly learn new systems
• Strong communications/interpersonal skills
• Detail oriented, perform well with minimum supervision