Network Technician

An international IT firm is seeking a Network Technician who will work in a 24×7 Operation Center environment performing a wide variety of tasks;

Responsibility

  • Problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments
  • Ensure tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure.
  • Provide periodical updates to customers and various internal departments.
  • Resolve critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
  • Perform internal system maintenance activity.
  • Monitor the status and performance of the company’s services and facilities.
  • Handing remote hand requests from related party.
  • Perform site inspection.
  • Primary location for this job is listed in the above. However, depend on the project status, other location in Plano, TX area will be assigned temporarily.

Requirement

  • Understands Networking and IT infrastructure.
  • Clear communicator both written and verbal.
  • Capable of multi-tasking, time management and prioritization of workload.
  • Ability to assess faults, priorities, respond and escalate accordingly.
  • Willing to learn and develop new skills.
  • Co-operate with team mates and other departments.
  • Always think “Customer first”.
  • CCNA, CCNP are preferred.
  • Open to work on shift schedule