Bilingual Japanese Client Service Administrator

International bank is seeking a Client Service Administrator with Japanese language skill.

  • Maintains Client Accounts/Records- by opening, closing and modifying Trust clients’ account information; by updating client documents; providing clients with daily, weekly and monthly account reports.
  • Monitors Client Account Activities- by overseeing client account activities daily and by troubleshooting when necessary; ensuring Office of Foreign Assets Control (OFAC) compliance by performing OFAC screening on a daily basis.
  • Daily Client Liaison- by translating, researching in system, or coordinating within Trust Business and/or sub-custodian to investigate solutions and responding to the client.
  • Creates Reports and Manuals- by drafting the Board of Directors’  reports for Head Office monthly and so on; by updating the procedure manual; and by assisting in the filing of tax reports to the IRS for custodial accounts.


  • Bachelor’s Degree or an advanced degree from a 4 year college or university (Business, Finance or a related curriculum).
  • 2+ years of work experience and/or training, preferably in a financial institution is plus; or an equivalent combination of education and experience.
  • Experience working in the Custody field is a plus. Prior Client Services and/or Customer Service experience is highly desired for this position.
  • Proficient written and verbal in both English and Japanese communication skills.