IT (Information Technology) Associate – International Bank

International Finance Institution is seeking an IT (Information Technology) Associate.


  1. Respond to users’ requests for technical assistance and support, troubleshoot PC operations (Helpdesk tasks).
  2. Provide regular routine tasks (ex. such as daily status check, daily closing operations, patch implementation, inventory check and monthly reports)
  3. Provide end user request operations (ex. IT maintenance, password reset, file restoration operations) and IT developer request operations (ex. program release operation)
  4. Manage and/or Participate in various IT Team’s maintenance work and tests scheduled on weekdays (including after working hours) and/or weekends.
  5. Recover any branch systems troubles whenever needed.
  6. Maintain and/or manage Windows PCs, Windows Servers, Virtualization Infrastructure (VMWare), firewall and network devices in the Branch Office and at the Backup Site under the leader’s
  7. Participate in various IT-related projects under the leader’s supervision.



  1. Bachelor’s degree in Computer Science or equivalent education / experience in the computer science field
  2. Extensive experience in Local and Wide Area Networks
  3. Minimum 3 years of experience: Windows server, Active Directory and Remote Access
  4. Hands-on experience with Routers, Switches, and Firewalls of Cisco and VMWare
  5. MCSE / Cisco certification or equivalent experience a plus
  6. Experience with the following fields a plus: NGFW, Microsoft SQL Server administration, AS400, Lotus Notes, SharePoint, Pulse Secure and RSA
  7.  A team player
  8. Clear and smooth communication with all users and IT personnel to ensure stable performance of the system
  9. To be compliance with all the policies and procedures of the office
  10. Basic knowledge of information security principles
  11. Willingness to develop expertise in overall planning and development of the IT functions of the office along with head office