Bilingual Japanese Customer Relations Specialist

A leading chemical supplier of nutrition/food ingredients is seeking a Bilingual Japanese Customer Relations Specialist who will be responsible for maintaining relationships with their customers and vendors & sales support.


Supplier Communication

  • Work closely with Suppliers to handle their products and maintain a positive business relationship.
  • Obtain and advises supplier on all technical documentation regarding managed product, and provide customer activities’ updates to suppliers at request
  • Provide Suppliers every month with Monthly Activity Highlights with Top accounts and prospects.
  • Provide Suppliers every quarter with Quarterly Analysis Reports with all the activity on customers and prospects and Sales Forecast.
  • Manage all imports, samples, regulatory projects with supplier.
  • Manage product inventory via company ERP system and supplier agreements with new/existing suppliers.
  • Advises new potential suppliers on how to penetrate the market in all categories (Documentation, Regulations, FDA compliance and Safety Data)
  • Help coordinate on boarding of new suppliers under evaluation via handling communication, translation, and relationship building

Sales Support/Product Management

  • Provide customers directly with pricing, documentation, studies, samples etc. on an as needed basis.
  • Support sales staff creating activity for managed products.
  • Coordinate sales activity and create proactive follow up and sales plans surrounding your product with various sales staff.
  • Conduct market research/analysis connected to managed products.
  • Work with the sales team and find the key contact of each company to approach which may include ownership, R&D, Product Development, Marketing, and/or decision-making staff.
  • Analyze different market segments to create strategy around the sale of managed products.
  • Arrange and attend customer or supplier visits to further promote managed products.


  • Bachelor’s degree
  • 1-2 yrs of working experience in a corporate setting
  • Strong communications skill both verbal and written
  • Team player, but also self-reliant
  • Business level Japanese and English language skill
  • Understanding of Japanese business culture