Bilingual Japanese IT Help Desk Engineer

An international IT firm is seeking a Bilingual Japanese IT Help Desk Engineer.

Responsibilities

  • Provide 1st-level (Tier 1) IT Help Desk/Admin support
  • Test and maintain operating systems, application software (Office 365), smart phones, printers, video conferencing system, etc.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with server, network team and/or vendors to implement those fixes
  • Liaise with other IT teams, vendors and other IT personnel for problem resolution
  • Write and maintain documents to increase efficiency and lower the mistakes on any tasks
  • Update ticketing system

 

Requirements

  • Business level Japanese language and English language skill
  • BS/MS degree in Computer Science, Engineering, CIS or a related subject
  • Working experience in administrating and troubleshooting Microsoft based environments
  • Solid networking knowledge (OSI network layers, TCP/IP)
  • Microsoft Certified Professional is preferred